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Frequently Asked Questions
Typically, our clients tidy and organize in preparation for the cleaning. This allows our staff to focus on the cleaning. However, we do offer an add-on pick up service for your convenience.
We are happy to add any of our additional service offerings for you. Just send us an email 48 hours in advance of your cleaning or give us a call in the office.
We love your pets and we want to ensure they are comfortable with us and that our technicians are safe in their presence. For safety, please let us know how your pets should be handled you know them better than we do.
We provide all the cleaning supplies, vacuums, and equipment.
We can do whatever you need. We offer a few options and talk with you about them during the estimate.
Depending on the scope of the job, the size of your nest, we’ll either send one Cleaning Technician or a team. Clients are charged for total hours of labor per employee, so one Cleaning Technician working for four hours equates to the cost of two Cleaning Technicians working for 2 hours.
Yes, and all of our staff are employees of our company and are covered by workers compensation insurance and all taxes are paid. We're able to provide proof of insurance upon request.
We pride ourselves on conducting thorough criminal background checks, we screen at three levels (federal – state and county) and verify every reference and check against the national sex offender lists. With the low-turn over, we’re never tempted to take chances with marginal job candidates.
Yes, communication is important. All of our staff are polite, friendly and communicate very well.
Yes, we make every effort to send you the same technicians. We find this works best for you, the technicians and us. Usually we are pretty good at it however we do offer our staff time-off so we are not able to guarantee it.
Yes, of course we can schedule this for you. We have a 3 hour minimum and the sooner you contact us the better availability we are able to offer you when scheduling.
We can give you a call if we have time to do more, and you can just pay an additional hourly. Or, we can schedule a return visit very quickly.
We can give you a two-hour window and we can arrange to call you one-hour ahead of our arrival.
We accept credit card (visa, mastercard, discover and american express) payments. Services will be charged in full the morning of your scheduled service date. All initial services are only guaranteed with a $100.00 credit card deposit. We do not accept cash or check payments.
Yes, absolutely! We have built our business and reputation by providing our clients with the best possible cleaning service available anywhere. Still, we realize that because our employees are human beings, they sometimes make mistakes. For this reason, we offer you a 100% Satisfaction Guarantee. In the unlikely event that you are not 100% satisfied with our service call before 11:00AM the following business day and we'll re-clean the area of concern to your satisfaction.
We make every effort to take the greatest care in your home and understand accidents happen. We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution.
Freshen Your Nest is a member of ARCSI – the Association of Residential Cleaning Services International and we’ve earned the prestigious Seal of Excellence. ARCSI’s Residential Cleaning Seal of Excellence is awarded to residential cleaning companies who meet a rigorous set of industry and business standards.
As the not-for-profit international trade association representing the residential cleaning industry, ARCSI believes that in documenting and verifying information before awarding our prestigious seal, we are providing consumers a level of expectation and confidence regarding the professionalism, ethical business practices, and commitment to continuing education from company they are considering giving access to their homes.